Writing content for a chatbot

By: Sorab Ghaswalla

An earlier newsletter on the profile of a UX writer got a better-than-expected response from subscribers around the globe. It set me thinking - what were the other “modern” (if that’s the right word) content careers created from the needs of the digital world we live in?

Writing for a chatbot to help it communicate with visitors to your website, and some such, is a new craft; something that I, too, have dabbled in. In tech gobbledygook it is conversational user interface or CUI. In short, a conversational interface is any UI that copies the human way of talking/language.

Here’s how Wikipedia defines it:

Conversational interfaces are platforms that mimic a conversation with a real human. Historically, computers have relied on graphical user interfaces (GUI) such as the user pressing a “back” button to translate the user’s desired action into commands the computer understands. While an effective mechanism of completing computing actions, there is a learning curve for the user associated with GUI. Instead, CUI’s provide opportunity for the user to communicate with the computer in their natural language rather than in a syntax specific commands.

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